Real-time information degraded

Incident Report for OpenTrainTimes

Resolved

Feeds have been stable for some hours and we are closing this incident. Our supplier is still working on a root cause analysis.
Posted Sep 03, 2024 - 18:47 BST

Monitoring

Latency has been stable since 1430 - we will keep monitoring until the end of the evening peak
Posted Sep 03, 2024 - 15:19 BST

Identified

Engineers have identified high latency on our real-time feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.

This is a repeat of the incident this morning.
Posted Sep 03, 2024 - 12:41 BST
This incident affected: Open Data (Network Rail Open Data feeds).