Real-time information degraded

Incident Report for OpenTrainTimes

Resolved

This incident has been resolved.
Posted Jul 23, 2020 - 13:36 BST

Update

The TRUST feed is stable as from 1205. We will monitor both feeds for the next hour.
Posted Jul 23, 2020 - 12:14 BST

Monitoring

The TD feed has returned to normal levels of latency as of 1148, however the TRUST feed is still showing latency spikes
Posted Jul 23, 2020 - 11:56 BST

Update

We are continuing to work on a fix for this issue.
Posted Jul 23, 2020 - 10:54 BST

Identified

Engineers have identified high latency on our real-time feeds from the Network Rail Open Data platform. As a result, the real-time components of the website will be showing out-of-date or missing data.

Our supplier is investigating.
Posted Jul 23, 2020 - 10:54 BST
This incident affected: Open Data (Network Rail Open Data feeds).